Questions

Apply, and the application is read. Access is capped, so applications are reviewed rather than approved automatically. If a seat is available you are invited to start your evaluation, and payment only comes after that.

Three reasons, and they are the real ones. Support stays useful at fifteen and stops being useful well before a hundred. A small number of accounts running the same setups is less likely to crowd each other. And every additional copy of a compiled strategy is additional exposure of the work itself.

Applications close until a seat frees up. Seats are released at the end of a billing period when a member cancels, and applications reopen when one does.

Yes. The application asks what you intend to run and what you expect from the strategy, and both answers matter. Someone expecting a fixed income from it is being sold the wrong thing, and it is better for everyone to find that out before any money moves.

NQ and MNQ, on hourly bars. It is built for those and is not a general purpose strategy you point at anything.

NinjaTrader 8. The exact minimum build is confirmed in the setup documentation, because the licensing system sets that floor rather than the strategy.

Yes, and the fourteen day evaluation is the point at which most people do exactly that.

Yes, and there is a prop firm mode with its own sizing that reads a risk budget you set. Whether a particular prop firm permits automated strategies is a question for that firm, and their rules govern, not ours.

Yes. Execution is local, so nothing happens while NinjaTrader is closed or the machine is asleep. If you would rather not leave a machine running, a VPS works, and it needs nothing moved because the licence is issued against your NinjaTrader account rather than against a computer.

If something interrupts it while a position is open, the strategy recovers the trade on restart rather than abandoning it. See "Recovery and interruptions" below.

Heptane recovers the position on restart rather than abandoning it. It keeps a record of every open position, checks it against what your broker reports when it starts again, and resumes managing the trade if the two agree.

It does not guess and it does not resume normal management. It places a protective stop below the position, blocks any new entry until that position is closed, and tells you in the log. If a protective order is already working from before the interruption, it leaves that one alone rather than stacking a second.

Yes, one small file per account recording the open position: prices, quantity, timestamps, instrument. It lives in your own NinjaTrader user folder and never leaves your machine. No account numbers, no credentials, and nothing is transmitted anywhere.

In your NinjaTrader user data folder, under Heptane. Deleting it while a position is open means the strategy cannot adopt that position on restart and will fall back to the protective behaviour above.

A licence to run compiled software for as long as your membership is active. Not the strategy, and not any ownership of it.

No. You receive a compiled, protected assembly. The source is not distributed to anyone.

The licence is issued against your NinjaTrader account email, so it follows your account rather than a particular computer. One NinjaTrader account per seat. Changing machines needs nothing moved: sign in to the platform and the licence is there.

If you cancel during the free evaluation it ends the same day, nothing is charged, and there was never a seat to release. Once you are paying, access continues to the end of the billing period you have already paid for, and the licence expires at that point along with the seat.

Five hundred dollars a month. The first ten seats are held at a lower founding rate for as long as the subscription stays continuously active.

Development of what comes next. The membership funds further work, which is also why members receive access to future strategy releases at no additional charge.

It is planned. The annual rate is not set, so monthly is the only option at launch.

At the end of the current billing period, not immediately. You keep what you have paid for.

A short grace period applies before the licence deactivates. A failed card does not cost you a founding rate.

Not once a charge has been processed, which is why the fourteen day evaluation comes first and is free. The exception is technical failure, such as the software failing to install or a licence failing to activate, which is refunded in full. Trading losses and change of mind are not grounds for a refund.

Through a ticket, with screenshots and logs attached where they help. Expect a reply within one to two business days.

Installation, activation, configuration of the settings the strategy exposes, and anything that is not behaving the way the documentation says it should.

We do not tune settings for your account, and we do not advise on what to trade or how much. There is no remote desktop support. Those boundaries are deliberate rather than a matter of capacity.

You might. Futures trading carries substantial risk and an automated strategy does not remove it. Losing trades are a normal part of how this works, not a malfunction, and there is no arrangement under which trading losses are reimbursed. Only risk capital should be used.

No, and anyone telling you otherwise about any strategy is worth walking away from. Past results do not determine future ones. What we publish is the trade log, so you can look at the losses as well as the wins and decide for yourself.

You are. The strategy runs on your machine, on your account, under settings you control, and you can switch it off whenever you want. We never have access to your account and never move your money.

Yes, and the membership is written to cover them. Members receive access to future strategy releases at no additional charge.

Every member active at that point moves to the highest tier at no extra cost. New and returning customers meet the new structure. Existing members do not get charged more for what they already have.