Silex Strategies
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Support

Support is included for as long as your membership is active. It is technical and product focused, and the boundaries below are worth reading before you need them.

Response time

One to two business days. That is a real figure rather than an aspiration, and it is one of the reasons access is capped. Nobody promises you an instant answer here, and nobody is going to leave you waiting a fortnight either.

What support covers

  • Installing the strategy and importing it into NinjaTrader.
  • Activating your licence, including the case where activation fails.
  • Licences that will not activate, which is nearly always the NinjaTrader account email not matching.
  • Configuring the settings the strategy exposes.
  • Anything behaving differently from what the documentation says.

What it does not

  • Tuning settings for your account. The strategy is not customised per member, and a member who received private settings would be buying something different from everyone else.
  • Advice on what to trade, how much to trade, or whether to trade at all. That is regulated activity and it is not what this is.
  • Remote desktop sessions. Support runs through tickets so there is a record of what was asked and what was answered.
  • Anything to do with your broker or prop firm account. We have no access to it and no standing to act on it.

Installing

The outline is below. The step by step guide and the installation video sit behind your login, because they are written for people who already have the file.

  1. 01

    Download the release

    Signed in, from your dashboard. You receive a compiled file, not source code.

  2. 02

    Import it into NinjaTrader

    Control Center, then Tools, then Import, then NinjaScript Add-On. Point it at the file you downloaded and restart NinjaTrader when it asks.

  3. 03

    Activate the licence

    Your licence is issued against the NinjaTrader identity you gave us. If it does not activate, the mismatch is almost always that address, and it is the first thing to check.

  4. 04

    Configure and enable

    Set the instrument, the contract size, the risk parameters and the session. Nothing runs until you enable it, and you can disable it at any time.

Raise a ticket

Send it through the contact form with the category set. Describe the screenshot and the NinjaTrader log entry where they are relevant, because the first reply to a report with neither is usually a request for both.

Files cannot be attached to the form yet, so anything that needs one goes to support@silexstrategies.co.

Raise a ticketRead the questions first

Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones financial security or life style. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.

HYPOTHETICAL PERFORMANCE RESULTS HAVE MANY INHERENT LIMITATIONS, SOME OF WHICH ARE DESCRIBED BELOW. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN; IN FACT, THERE ARE FREQUENTLY SHARP DIFFERENCES BETWEEN HYPOTHETICAL PERFORMANCE RESULTS AND THE ACTUAL RESULTS SUBSEQUENTLY ACHIEVED BY ANY PARTICULAR TRADING PROGRAM. ONE OF THE LIMITATIONS OF HYPOTHETICAL PERFORMANCE RESULTS IS THAT THEY ARE GENERALLY PREPARED WITH THE BENEFIT OF HINDSIGHT. IN ADDITION, HYPOTHETICAL TRADING DOES NOT INVOLVE FINANCIAL RISK, AND NO HYPOTHETICAL TRADING RECORD CAN COMPLETELY ACCOUNT FOR THE IMPACT OF FINANCIAL RISK OF ACTUAL TRADING. FOR EXAMPLE, THE ABILITY TO WITHSTAND LOSSES OR TO ADHERE TO A PARTICULAR TRADING PROGRAM IN SPITE OF TRADING LOSSES ARE MATERIAL POINTS WHICH CAN ALSO ADVERSELY AFFECT ACTUAL TRADING RESULTS. THERE ARE NUMEROUS OTHER FACTORS RELATED TO THE MARKETS IN GENERAL OR TO THE IMPLEMENTATION OF ANY SPECIFIC TRADING PROGRAM WHICH CANNOT BE FULLY ACCOUNTED FOR IN THE PREPARATION OF HYPOTHETICAL PERFORMANCE RESULTS AND ALL WHICH CAN ADVERSELY AFFECT TRADING RESULTS.

NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.