Refund and Cancellation Policy

No payment is taken until you have had fourteen days to run the software on your own account, on your own data feed, at no cost.

A payment card is required to start the evaluation and is held by Stripe. No charge is made against it during the fourteen days. The evaluation converts to a paid subscription at the end of those days unless you cancel first, and cancelling during the evaluation ends it immediately with nothing charged.

Charges that have processed are not refunded. This includes your first month and every subsequent month.

We are stating this plainly rather than burying it. The evaluation is how you avoid needing a refund, and it is offered before payment precisely so that the decision is made with full information.

If you are charged and a technical fault on our side prevents you from using the software for a substantial part of the billing period, and we cannot resolve it, we will refund that period in full or extend your access by the equivalent time, at your choice.

This covers faults we are responsible for: licence issuance failing, downloads unavailable, the software failing to run as documented on a supported configuration. It does not cover:

• Your machine, internet connection, power supply, broker or data feed
• Changes made by NinjaTrader, your broker, your data provider or your prop firm
• Your prop firm prohibiting or restricting automated strategies
• Configuration choices you made
• Trading losses, of any size, for any reason
• The strategy performing differently from any past result, whether tested or live

Trading losses are not a fault in the software and are not refundable in any circumstances. The software placing the orders you configured it to place is the software working. Read the Risk Disclosure before you subscribe.

Cancel from your dashboard at any time. Cancellation is a button, not an email you have to wait on. When you cancel:

• Access continues to the end of the billing period you have already paid for
• No partial or pro rata refund is issued for the remainder of the period
• Your licence expires at the end of the period and your seat is released
• If you held a founding rate, cancelling ends it. Rejoining later is at standard pricing, subject to a seat being available

If a payment fails we retry it and email you. A grace period of 7 days applies before the licence deactivates.

A failed payment during the grace period does not cost you a founding rate. A failed payment that is never resolved ends the subscription, and with it the founding rate.

• Billing is monthly. There is no annual option at this time.
• The subscription renews automatically each month until you cancel.
• Prices are in US dollars and exclude any taxes we are required to collect.
• Payment is processed by Stripe. We do not hold your card details.

We may end a membership for non-payment, for breach of the Terms of Service, or if we discontinue the product.

• Non-payment or breach: no refund.
• We discontinue the product: we refund the unused portion of the current billing period.

If you dispute a charge with your bank rather than contacting us, we will treat the membership as terminated and the licence will be revoked. Please write to support@silexstrategies.co first. A problem we can fix is cheaper for both of us than a dispute.

support@silexstrategies.co